Job Title

Assistant Account Manager

Job Description Summary

The Assistant Account Manager is a key role in C&W with a responsibility to help manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Leader will manage and lead team member, reporting directly to the Account Manager.
This position provides management across all aspects of the accounts including, but not limited to,
1. Client Experience & Relationship Management
2. Talent Management and Team Development

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Performance Management (Cadenced 121’s on cycle, Feedback Cycle, Mid-Year / Year-End Process, coordination, delivery, follow-up, documentation)
• Onboarding (C&W Processes / HR paperwork, Appropriate AmEx Processes, Welcome/Announcement Emails, First Day Experience Champion, Building Access Controls, Uniform Coordination, Outlook Distributions, PC / IT Coordination, AmEx tools and systems onboarding, etc.)
• Offboarding (C&W Processes / HR paperwork, etc., Appropriate AmEx Processes, Building Access Controls, Collection of Property (as appropriate) Outlook/PC/IT Coordination, AmEx tools and systems, documentation, etc.
• Human Resources Liaison / Support, Processes, Paperwork, Tracking, Diligence (FMLA, LOA, Medical, Benefits, etc.)
• Training Coordinator, Tracking, Related IT Support
• On Site Support / Liaison / Face of C&W for ‘catch all’s’ / questions / help guides
• C&W Payroll and associated processes and support (Workday Support / Help to C&W Colleagues w/Process, Obtain/Analyze/Process payroll invoices, Advise C&W team when invoices are paid)

KEY COMPETENCIES

Leadership

Customer Relationship Management

Organization Design & Management Skills

Communication (oral and written)

Presentation Skills

Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must have ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders) and safely install rigging/lifting devices
• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
• Involves movement between departments, floors, and properties to facilitate work
• Ability to speak clearly so others can understand you
• Ability to read and understand information presented orally and in writing
• Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.